Carriers Waive Charges for Crisis Text Line


On March 25, 2015, I wrote about the importance of mental health awareness. (click to read)

The article included contact information for free resources that individuals and their families, friends, coworkers and employers can access to get the help that is needed, including several crisis resources for those experiencing an immediate need or where an emergency situation is unfolding.

It was a great day today when in my news feed I saw an article from with news that the major U.S. telephone carriers have agreed to waive the charges associated with sending text messages to a crisis hotline.

Carriers have agreed to the following

  • Waived the charges for sending a text message to a crisis hotline
  • Waived the charges for the hotlines themselves
  • For privacy from potentially abusive spouses or family members, carriers agree to ensure that the text messages do not show up in billing records

At the time of the article’s publishing, Verizon, Sprint and T-Mobile had signed on, and an update stated that AT&T had done the same. No information was mentioned about USCellular, but I did request a confirmation and will update this post when I receive their reply.

The CRISIS TEXT LINE offers free, confidential, 24/7 help for anyone encountering a crisis, or for those worried about someone. They also take volunteer staffers who they will train to help out those needing help.

To reach the CRISIS TEXT LINE for help

…text “START” to 741-741

To reach the CRISIS TEXT LINE for information on volunteering, follow this link:

To see the full article from, follow this link:


Please take a moment to share this article with those you care about most!


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